No matter your role, customer facing, answering phones, or dealing with internal co-workers only, this course has a lot of excellent insight, tips and ideas that can easily be discussed and implemented. It's not easy to make yourself this self aware, but watching this course is certainly a step forward. I loved it.
Hayley
(5)
De-Escalation Techniques to Handle Client Complaints and Conflicts
Carmen
Good title
Helpful in understanding the client
Jenny
De Escaltion Techniques
very helpful
Denise
De-escalation
Very good information
Erick
amazing
Katherine
Excellent course that everyone can benefit from~
No matter your role, customer facing, answering phones, or dealing with internal co-workers only, this course has a lot of excellent insight, tips and ideas that can easily be discussed and implemented. It's not easy to make yourself this self aware, but watching this course is certainly a step forward. I loved it.
Hayley
De-Escalation Techniques to Handle Client Complaints and Conflicts