Informative training with great resources to review prior to dealing with situations that may need de-escalation techniques. I like the option for captions and speed up the playback so I was able to follow along for what works for my learning style.
Courtny
(4)
Good
It was good It may be helpfull to add in visual roal plays.
Denise
(5)
De-escalation
Very good information
Rachael
(5)
Great- no suggestions
I enjoyed learning about this topic as it gave lots of resources to use for the team for follow up discussions!
Erick
(5)
amazing
Jenny
(5)
De Escaltion Techniques
very helpful
Hayley
(5)
De-Escalation Techniques to Handle Client Complaints and Conflicts
Katherine
(5)
Excellent course that everyone can benefit from~
No matter your role, customer facing, answering phones, or dealing with internal co-workers only, this course has a lot of excellent insight, tips and ideas that can easily be discussed and implemented. It's not easy to make yourself this self aware, but watching this course is certainly a step forward. I loved it.
Diamesha
De-escalation techniques training
Informative training with great resources to review prior to dealing with situations that may need de-escalation techniques. I like the option for captions and speed up the playback so I was able to follow along for what works for my learning style.
Courtny
Good
It was good It may be helpfull to add in visual roal plays.
Denise
De-escalation
Very good information
Rachael
Great- no suggestions
I enjoyed learning about this topic as it gave lots of resources to use for the team for follow up discussions!
Erick
amazing
Jenny
De Escaltion Techniques
very helpful
Hayley
De-Escalation Techniques to Handle Client Complaints and Conflicts
Katherine
Excellent course that everyone can benefit from~
No matter your role, customer facing, answering phones, or dealing with internal co-workers only, this course has a lot of excellent insight, tips and ideas that can easily be discussed and implemented. It's not easy to make yourself this self aware, but watching this course is certainly a step forward. I loved it.
Carmen
Good title
Helpful in understanding the client