Informative training with great resources to review prior to dealing with situations that may need de-escalation techniques. I like the option for captions and speed up the playback so I was able to follow along for what works for my learning style.
Erick
(5)
amazing
Jenny
(5)
De Escaltion Techniques
very helpful
Hayley
(5)
De-Escalation Techniques to Handle Client Complaints and Conflicts
Katherine
(5)
Excellent course that everyone can benefit from~
No matter your role, customer facing, answering phones, or dealing with internal co-workers only, this course has a lot of excellent insight, tips and ideas that can easily be discussed and implemented. It's not easy to make yourself this self aware, but watching this course is certainly a step forward. I loved it.
Denise
De-escalation
Very good information
Diamesha
De-escalation techniques training
Informative training with great resources to review prior to dealing with situations that may need de-escalation techniques. I like the option for captions and speed up the playback so I was able to follow along for what works for my learning style.
Erick
amazing
Jenny
De Escaltion Techniques
very helpful
Hayley
De-Escalation Techniques to Handle Client Complaints and Conflicts
Katherine
Excellent course that everyone can benefit from~
No matter your role, customer facing, answering phones, or dealing with internal co-workers only, this course has a lot of excellent insight, tips and ideas that can easily be discussed and implemented. It's not easy to make yourself this self aware, but watching this course is certainly a step forward. I loved it.
Carmen
Good title
Helpful in understanding the client