4.9 /5
(10)

instructor

4.9 /5
(10)

  • Avatar
    Cheryl
    (5)
    Useful

    Basic but useful information that can benefit just about anyone!

  • Avatar
    Kathleen
    (4)
    The Nitty Gritty

    As someone who has spent several years of higher education practicing these communication skills, I think you may want to consider a second part to this webinar that involves the outlying conversations that fall into this realm. I've experienced unique situations where these skills were completely undermined by the managerial staff/owner, especially as a newcomer to this industry, and while these skills are useful to a point you will always come across situations that defy all logic. It is important to teach staff how best to care for themselves and their coworkers in those situations as well.

  • Avatar
    Lisa
    (5)
    Wonderful

    Informative

  • Avatar
    Kimberly
    (5)
    Great- very descriptive

    Great content!

  • Avatar
    Karen
    (5)
    on target

    Very helpful

  • Avatar
    Savanna
    (5)
    Very good

  • Avatar
    Kimberly
    (5)
    Excellent training!

    I really enjoyed this training! There is a lot of value for everyone on the team to learn this and feel empowered to have the tools for quality conversations.

  • Avatar
    Jennie
    (5)
    Title is explanatory

    Nice examples

  • Avatar
    Tara
    (5)
    Important Subject

    Refreshing your knowledge and skill set as to how to handle confrontation in the workplace is priceless.

  • Avatar
    Elizabeth
    (5)
    Info covers the title

    Great info on short presentation