Value-Driven Sales for Veterinary Professionals: Strategies for Success
Master effective communication to showcase the value of veterinary care, address cost concerns, build trust, and avoid jargon. Learn to handle objections, review estimates, and ensure follow-up care for lasting client relationships.
Description
In today's veterinary landscape, effective communication is key to ensuring clients understand the value of the care their pets receive. This course equips you with the skills to confidently communicate the value of your services while addressing cost concerns. You'll learn how to build trust through transparency, avoid pitfalls like medical jargon, and make compelling recommendations. This session also covers practical techniques for handling objections, reviewing cost estimates, and ensuring follow-up care solidifies long-term client relationships.
This course is RACE-approved for 1.0 CE credit.
What You Will Learn
Who This Course is For
The content is recommended for all team members.
Instructor
Rachel Teichberg, CVPM, CVBL, CCFP
Head of Education and Program Development
Rachel Teichberg is the Head of Education and Program Development at VGP. As a content creator, consultant, and speaker, she creates and delivers interactive leadership training programs that support veterinary practices to establish or sustain highly productive teams. Through conflict management and emotional intelligence training, Rachel works with teams to enhance their culture, boost engagement, and improve overall communication. Her goal is to create fun and engaging learning programs that make leaders feel less alone, give them the tools to excel in their roles, and create beautiful moments of growth and awareness. Rachel is a Certified Veterinary Practice Manager and certified in emotional intelligence, compassion fatigue, workplace conflict resolution, and workplace mediation.
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Samantha
Value driven sales
Loved it!!!
Alexis
Very useful
While I implement many of the techniques listed here already, as I am opening a practice I really appreciated the review and recommendations to help guide team training. I also realized I need to be more cognizant of presenting difficult situations in a more positive and solutions based way. Rachel was approachable and practical in her delivery.
Shania
Well explained and thought out!
Jennifer
Great Course! Very important topic for all team members.
Excellent outline; each section was well-explained with great examples
Tammy
I would call it communicating value . anything involving the word sales in usually a pass for me.
outstanding information. In going to have all my medical team and csr's watch this.